Privacy policy

01Who looks after your data

To fill: legal company name (trading as LaundryArk), To fill: registered address. For anything about your data, email To fill: customer email address.

02What we collect

• Your name, your phone or WhatsApp number, and your email address if you give it
• Your pickup address: area, building or villa, flat number, any notes for the driver, and the spot you pin on the map if you pin one
• The pickup slot you choose
• What you send us: the items, our count, any stains or care notes, and photos if we need to show you something
• Your order and payment records. We do not keep your full card number; card payments go through To fill: card payment provider

03How we get it

When you book on our booking page, the details you type (your name, phone, email, address, the spot you pin and your pickup time) come to us by email, sent through our web host Cloudflare, and we email you a copy of your booking at the address you give. The short booking form on our home page instead writes a WhatsApp message on your phone, which you choose to send. We also receive what you write to us on WhatsApp, by phone or by email, and what our driver notes at pickup.

If you tap "Use my location" on the booking page, your browser asks first. Your device's position is then sent once to OpenStreetMap's address service (Nominatim) to look up your street and building, and the address appears in the form for you to check. We do not receive or keep your position. Typing in the booking page's search box sends nothing: the building, hotel and mall names are searched in your browser. Only if you press Enter to look up a street address are those words sent once to the same OpenStreetMap address service.

Once you choose your area on the booking page, a street map from OpenStreetMap opens so you can pin your exact door; the map pictures come from OpenStreetMap's servers, which see that your browser asked for them. When you book, the pinned spot comes to us with your booking as a map link, so our driver can find you.

04Why we use it

We will only send you offers if you ask us to, and you can stop them at any time.

• To collect, clean and return your laundry
• To send you the count and the bill, and to take payment
• To contact you about your order, a problem or a re-clean
• To keep the records the law asks us to keep

05Who sees it

Our staff and drivers see what they need for your order. We also rely on:

• WhatsApp (Meta), which carries our messages under its own privacy policy
• Cloudflare, which hosts this website and carries the bookings made on our booking page to our inbox, under its own privacy policy
• OpenStreetMap (the OpenStreetMap Foundation), for the street map on the booking page and, if you tap "Use my location" or move the pin, to turn a position into an address, under its own privacy policy
• To fill: card payment provider for card payments
• To fill: any other service you use, for example an order system, delivery partner or accountant
• Government bodies, but only when the law requires it

06How long we keep it

To fill: how long you keep order and customer records, for example 5 years for tax. After that we delete it or remove anything that identifies you.

07Your rights

Under the UAE's personal data law (Federal Decree-Law No. 45 of 2021) you can ask us to:

• Show you the data we hold about you
• Correct anything that is wrong
• Delete your data when we no longer need to keep it
• Stop using it for anything other than your orders

Email To fill: customer email address or message us on WhatsApp. We reply within To fill: how many days.

08Keeping it safe

Only the people who need your details can see them. To fill: how you store records, for example a password-protected order system

09Cookies

This website sets no cookies and uses no tracking or analytics. See our cookie page for details.

10Children

Our service is for adults. We do not knowingly collect data about children.

11Changes

If we change this policy, we will update the date at the top of this page.